Get an in depth understanding of how the Grocery App works exactly! There are three different apps at play here to make the entire process of delivery possible.
User App: This is the app that is downloaded by the User. The User can download this app from the Google Play Store and the iTunes App store. Splash Screen with your Logo will appear here.
Store App: This is the app that is used by the Store. This app is also available for download from the Google Play store and the iTunes App store. Splash Screen with your Logo will appear here.
Delivery Driver: The driver has to use this app to complete the delivery. The Driver will be able to download the app from the Google Play store and the iTunes App Store. Splash Screen with your Logo will appear here.
The User can login into the App by using their Mobile number.
The User can also login into the App by using Face ID / Touch ID / Social Media Accounts (Google & Facebook) / Apple Account.
After entering the Phone number, user can either enter the OTP or the alphanumeric password. App Owner will decide and set in Admin Panel Settings of what he wants in his App >> OTP or Password. OTP can be send either using Twilio or Firebase method.
User can enter alphanumeric Password. (If this is set by the Admin).
Users can login to the App using Mobile number & Social Media credentials (Facebook or Gmail). There will be multiple steps for registarion.
After entering the Phone number, User will be asked to enter the OTP or password (as set by the App owner).
User can enter his full name in order to register on the App.
User can enter his email address and proceeed ahead. Once User is successfully registered on the App, he can login and use the Apps.
The Application Menu is the place where every tab of the app is listed. One can move from one tab to another right from this place.
User App: This is the Application Menu that is available in the Customers app. It lists all the important sections such as Profile, Order history, Notifications, Wallet, Invite friends and Support etc.
Store App: This Application Menu is available in the Application of the Store. This will have all the sections pertinent to the Store app such as Profile, Earning History, Menu Items, Bank details, Manage Document, Order Statistics, Store Settings, and Support.
Delivery Driver App: This page of the App has all the important sections relevant to the Driver. These sections include Profile, Manage Vehicles, Manage document, Order history, Bank Details, Payment, My Wallet, Way Bill, User feedback, Order Statistics, Invite Friends.
User App: The User will be able to choose from all the nearby Stores registered on your App. This page of the App will present a list of all the Stores. You can filter the list by Cuisines and can also sort the listing.
User App: This is the section that will enable the User to place an order from the Store of their choice. They will be able to see all the Stores that appear online on the App.
Store App: This page will allow the Store owners to make themselves available by sliding the Online or Offline option. When online, they can receive orders when Offline they will not be shown to the customers and thereby will not receive any orders.
Delivery Driver App: The Driver can set his availability to pick and drop the order on this page. The Driver can make himself available by sliding the radio button to Online. If turned to Offline, the driver will not receive any request for delivery.
Search Grocery Items Screen (User App)
This screen allows the User to search for the Grocery Items that they are looking for. User can also select any Store and view its Grocery Items.
Add to Cart Screen (User App)
After the user makes selection, they can add their favorite Items to the Cart.
View/Edit Cart Screen (User App)
This screen is where the user can modify or edit the Items added in the cart.
Select Qualtity (User App)
This screen allows the User to select the quantity of the Item they want.
Checkout Screen (User App)
This Screen will allow Customers to checkout and confirm the purchase. Here User can add the Address, Payment Mode, option for "Deliver to your Doors" OR "Take Away". User can also add the Tip for the driver.
Checkout Screen (User App)
This screen will allow the User to add Voice Instructions for the Delivery Driver(if any) and can opt for "Contact Less" Delivery. After providing all the details, User can confirm the purchase.
Choose Payment Method (Cash/Card) - User App
The final step in the checkout screen will allow you to choose the payment method for the order like Cash, Card or Wallet. Here User can add/save multiple Cards.
Wallet
This is the screen that shows the wallet balance. It also allows the driver to add money to the wallet or send money to other Users.
User App - The User is notified that his order has been placed. It also states that the order will be delivered shortly. User can tap on Track Your Order to track the Order in real time on Map.
User App - Once the order is placed, the Store app immediately shows a screen where the order details are shown. The Order is presented in the NEW ORDERS section.
User App: The User can now track their order on Map in realtime. This page will show a flowchart with all the stages of the order right from the order being placed to it being delivered. The Map will also help locating exactly how far the order is.
Store App: Store can view the Order details and can confirm or decline the Order.
Store App: Once the Store accepts the placed order, they will be shown a screen with the Item details and a button that says “ASSIGN DRIVER”. On tapping this button, the request for pickup and delivery of the order will be sent out to the nearest Delivery Driver.
Delivery Driver App: The Delivery Driver sees the request as a notification on his screen along with a timer. The Driver must accept the order within the given time or else the request will automatically get canceled and passed on to another driver.
User App: The User will see the step by step status of his Order like the Order is accepted by the Store and Delivery Driver has been assigned.
Store App: The Store will be notified after the Driver accepts the order. The notification will state that the Delivery executive is on his way to collect the order. This screen will continue to show the particulars of the order as well.
Delivery Driver App: The Delivery Driver will be able to see the Current Task on this page. It will show the address of the place that the order has to be collected from and the address of the delivery for the order. This page also shows the options of Call, so that he can call the Store and Navigate to help reach the Store using the Map.
Delivery Driver App: Driver can now reach the Store and pick up the order. The Delivery Driver will be able to see the Items Ordered so that he can pick it up without any confusion. He will then take a picture of having collected the order and update on the app as “ORDER PICKED UP”.
User App: The User can now see the status of the Driver along with an estimated time of arrival. The flowchart gets appropriately marked as per the movement of the Driver.
Store App: The Store too will now be able to track the exact status of the order. The Store will be able to see whether the order has reached the recipient or not.
Delivery Driver App: After the order is picked up by him, the will now be able to see the address of the Recipient. They will also have the option of Calling the Customer for instructions and tracing the location on a map so that they can drive and reach them easily.
Once the order gets successfully delivered to the Customer’s Address, it is appropriately updated on the App. The page also mentions the steps of Delivery along with the Time.
Apart from that the page has 2 buttons in the bottom:In case the driver marks the order as delivered, however, the customer hasn’t received it, the User can tap on this button and the admin will be notified. The Customer can also call the Delivery Driver directly by clicking this button.
This button is to be tapped when the customer confirms that the Grocery has been delivered successfully.
The Driver will be able to review and rate the Store based on the readiness and preparedness of the order.
The Driver can also rate the Customer based on their experience of delivering the product.
The Store App is loaded with attractive features. The App menu has different sections relevant to the Store.
Earning History
Store can see his Earning history date wise and can also see the Total number of Orders and Total Earnings.
Order History
This Screen will show the details of the orders that have been placed through the app.
Manage Grocery Items / Menu Screen
This screen will enable the Store to On/Off the Grocery Item availability.
Update Documents Screen
This is the screen that will allow the Stores to update and upload the required documents on the app.
Bank Details
The Store can update all the banking details for the app on this screen.
Order Statistics
This screen will show a graphical representation of the total earning and the orders placed.
Store Settings
This screen will allow the Store to micro manage different particulars including average time taken to prepare an order, how many items can be added per user, minimum order price etc. Here Resturant can select the Delivery Driver types they want like "Personal Delivery Driver (if they have their own Delivery Drivers)", Other Delivery Drivers (Marketplace Delivery Drivers)" Or "Both". Store can also set the option of Take Away as Yes or no.
Store details
The Store can set all the details of the Store including Contact Person, Address etc.
Business Hours - Store Timing
Here Store can set the timing of his Store and can set in two separate Slots.
Manage gallery
Store can manage his item Image gallery and can upload the Images and Videos to showcase to the customers.
This section will describe the important features of Delivery Driver Application.
Get Online
The driver can get online if they want to start accepting orders for Grocery Delivery. When they turn themselves online, they will be able to select the vehicle they want to deliver the Grocery on.
Manage Vehicles
This is the screen where the Driver can manage all their vehicles from. They can add new vehicles and manage and edit the existing ones. They can also delete the vehicles per their choice.
Edit Vehicle Page
This screen allows the uses to modify the information that the Drivers have uploaded on the app. They can change the make and model of the vehicle along with the vehicle number and year of release.
Documents
This page will allow Drivers to select the necessary documents on the app.
Upload documents
This page will enable the drivers to upload the relevant documents like drivers license etc.
Order History / Earnings
This page will allow the users to check the Order History and Earnings.
Order Details
This screen shows the driver the particular details of the order such as Pickup address and Delivery address, delivery earning etc.
Bank Details
This screen enables the driver to fill in all the bank information in the App.
Payment Method - Card Details
The Driver can fill in his card information here. Driver can save his multiple Cards here. Driver need Card payment to add Money in wallet and for Membership package subscription.
Wallet
This is the screen that shows the wallet balance. It also allows the driver to add money to the wallet or send money to other Users.
Order Statistics
This screen will show the driver a graphical representation of the orders delivered and earnings made.
User Feedback
This screen shows what is the kind of feedback that the customers have given him.
Reviews and Ratings
The Delivery Driver can also rate the Customer based on their experience of delivering the Grocery.
Waybill
The Waybill for the Delivery Driver will be displayed here with all the necessary details.
User can add his favourite locations for Grocery Delivery.
Along with phone call and text chat option, User and Delivery Driver can also use the Video call option to communicate with each others. This section allows the Driver and the User to remain connected with each other via Video call.
Edit Profile
This is the page where the User, Store and the Driver can manage and edit their profiles. They can update their name, email address etc. from right here.
Change Password
User can change his App Password from here.
Notificatons
User can view list all the Notifications Here.
Change Language
User can change the Language of the App anytime.
Change Currency
User can change the Currency of the App anytime.
Invite Friends
This page generates a coupon for referrals that the Customer as well as the Driver can get on a transaction made over the app by someone they referred.
Support
This page has all the support related information of the Application.
Help
This page gives the user assistance with the order.
Issue with delivery
In case there is an issue with the delivery, the Customer can mention it here and get assistance.
Terms and Conditions
This page will have all the basic terms and Conditions that are pertinent for using the app.
Privacy Policy
This screen gives all the details of the Privacy Policy of the Application.
Contact Us
This page will allow the Customer, Driver as well as the Store to Contact the Admin.
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